1. Privacy Policy
    This Personal Information Privacy Policy (“Policy”) outlines how we, canhotheglobal.vn, together with our subsidiaries, affiliates, and related entities (“we” or “our”, as the context may require), manage the Personal Information we hold.
    We respect the Personal Information and privacy of our customers and are committed to complying with the provisions of Vietnamese law regarding personal information protection.
    Customers are encouraged to read this Policy to understand the purposes for which we collect, use, and disclose Personal Information.
    This Policy supplements but does not replace any prior consent you may have provided to us regarding your Personal Information, and your consent is in addition to the rights we have to collect, use, or disclose your Personal Information.
    This Policy does not affect any rights we are entitled to under the law concerning the collection, use, or disclosure of customers’ Personal Information.
  2. Personal Information — “Personal Information” refers to any information or data that identifies a customer, including: name, age, identity card/passport/citizen identification number, telephone number, home address, mailing address, email address, medical information, account number, information relating to the customer’s personal payment transactions, and any other customer-related information provided to us in any form or through any interaction between the customer and us.
    It does not include business contact information or any information that the customer has self-published through media channels.

If Personal Information has been collected, used, or disclosed by us in locations where specific requirements or exceptions to the definition of Personal Information, including sensitive Personal Information, are applicable under Vietnamese law, we will comply with such requirements in accordance with the regulations of Vietnamese law on personal information protection.

  1. Purpose and Scope of Personal Information Collection

When customers submit Personal Information through this website or to the email address provided on this website, they are deemed to have agreed and consented to the collection, use, and disclosure of all such Personal Information in the manner described in this Policy. We will, subject to applicable laws, use and disclose customers’ Personal Information for the following purposes:

  • (a) To provide the products or services requested by customers;
  • (b) To help us review, develop, improve, and manage the provision of – and, to the extent necessary for the use of Personal Information – enhance the quality of our products and services, including analyzing future customer needs, conducting market research, and performing data analysis;
  • (c) To communicate with customers and respond to their inquiries, requests, and complaints;
  • (d) To provide information about our products and services that customers may be interested in;
  • (e) To resolve disputes, carry out and facilitate investigations and legal proceedings;
  • (f) To protect and enforce our legal and contractual rights and obligations;
  • (g) To prevent, detect, and investigate crimes, including fraud and money laundering, and to analyze and manage other commercial risks;
  • (h) To manage our infrastructure and business operations and ensure compliance with internal policies and procedures; and
  • (i) To comply with applicable principles, laws, regulations, codes of practice, or guidelines, and to support law enforcement and investigations by competent authorities.

In certain cases, the provision and processing of customers’ Personal Information may be required by law and/or by contract, or may be necessary to perform a contract agreed upon with the customer or to provide services requested by the customer.

Customers’ Personal Information will be protected and kept confidential in accordance with legal regulations. Depending on the products or services involved, customers’ Personal Information may be used, shared, disclosed, or transferred to third parties.

  1. Storage of Personal Information

We may retain customers’ Personal Information for as long as necessary for the purposes of collection, and in most cases, for a maximum of 7 years, unless otherwise required by law or necessary to protect against legal claims. When we no longer require customers’ Personal Information for the purposes stated above, we will cease retention of such information in accordance with our internal data retention policies.

  1. Cookie Policy

We use cookies when customers access our website. In many cases, the information we collect through cookies is used on an aggregated and non-identifiable basis. For example, we may use information collected to better understand website traffic and improve the overall experience for our users.

  1. Third-Party Websites

Our website may contain links to other websites operated by third parties, such as our business partners. We are not responsible for the privacy practices of third-party websites linked to our site, unless required by applicable data protection laws and regulations. We encourage customers to review the privacy policies of such third parties. Once customers leave our website, they should review the privacy policies of those third-party websites to understand how their information will be handled.

  1. Third-Party Modules

Our website uses the Google Maps API provided by Google. For more information about Google’s privacy practices, please refer to Google’s Privacy Policy available at http://www.google.com/policies/privacy or any other URL provided by Google from time to time. The collection, use, and disclosure of customers’ Personal Information by Google through such integrated features on our website are subject to Google’s Privacy Policy.

  1. Persons or Organizations with Access to Personal Information

Only our designated employees and service providers are authorized to access customers’ Personal Information, and solely for the purposes specified in Section 3.

  1. Contact Us

If customers have any questions regarding this Policy, or any inquiries related to their Personal Information, or wish to access and/or amend their Personal Information records, please contact us:

  • Website: www.canhotheglobal.vn
  • Phone: 0906 777 488
  • Email: info@canhotheglobal.vn
  1. Policy Review

This Privacy Policy will be reviewed periodically. We may also update this Policy from time to time, taking into account new laws, technologies, operational changes, practices, and the evolving business environment. If customers are unsure whether they are reading the latest version, please contact us. In the event of any discrepancy between the English version and any translated versions of this Policy, the English version shall prevail.

tag: Privacy Policy, personal information protection policy, customer information privacy policy, user information privacy policy, data protection policy, general information privacy policy, website information privacy policy canhotheglobal.vn